* Computer Workstation Lockouts (Windows/Active Directory): No self-service paths exist. This condition requires immediate system elevation for a manual technician unlock.
* Email / Microsoft 365 Password Reset: Navigate directly to the self-service authentication portal at: https://passwordreset.microsoftonline.com/ to complete multi-factor verification.
* Epicor Eclipse Password Reset: Run the automated utility to initiate an Eclipse-specific support request sequence to clear and update the terminal credentials.
* Innovo Password Reset: Navigate to https://portal.goinnovo.com/login and click the 'Forgot Password' link. Await the automated reset token email (allow a 5-minute delivery window).
* Samsara (Fleet Tracking / Driver App): Fleet ID is always JS-GRIMMEGROUP. Username format is the first 3 letters of the first name followed by the first 3 letters of the last name (e.g., John Smith = johsmi). Reset Action: Open the Samsara Driver app, select 'Trouble signing in', click 'Need help with your password', and complete the automated mobile SMS verification sequence.
* ConnectUC (VoIP Communications): Username format is always extension@johnstonesolutions. Reset Action: Utilize the 'Forgot Password' hyperlink directly on the mobile or desktop authentication interface to trigger a recovery link.
Email & Communication